Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Quest Insider Limited ("Company," "we," "us," or "our") regarding your use of the Quest Insider platform, website, and related services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our services.

2. Description of Services

Quest Insider provides a comprehensive B2B platform designed specifically for UK accountants and accounting firms, including:

• Compliance management tools and regulatory updates
• Practice management software and client portal
• Financial analytics and reporting capabilities
• Document management and secure storage
• Communication and collaboration tools
• Educational resources and professional development

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our services, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Eligibility

Our services are intended for:

• Licensed accountants and accounting professionals
• Accounting firms and practices
• Individuals over 18 years of age
• Users with authority to bind their organization to these Terms

3.3 Account Security

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use or security breach.

4. Acceptable Use Policy

4.1 Permitted Use

You may use our services for legitimate business purposes in connection with your accounting practice or professional activities.

4.2 Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Upload or transmit malicious code, viruses, or harmful content
• Interfere with or disrupt our services or servers
• Use automated systems to access our services without permission
• Reverse engineer, decompile, or attempt to extract source code
• Share account credentials or allow unauthorized access
• Violate any professional standards or regulatory requirements

5. Subscription and Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing and plan details are available on our website.

5.2 Payment

• Subscription fees are billed in advance on a recurring basis
• All fees are non-refundable except as required by law
• We accept major credit cards and bank transfers
• You authorize us to charge your payment method for all applicable fees

5.3 Price Changes

We may modify subscription prices with 30 days' written notice. Price changes will take effect at the next billing cycle.

5.4 Late Payment

Failure to pay fees may result in service suspension or termination. We may charge interest on overdue amounts at the rate of 1.5% per month.

6. Data and Privacy

6.1 Data Ownership

You retain ownership of all data you upload to our platform ("User Data"). We claim no ownership rights over User Data.

6.2 Data Processing

We process User Data in accordance with our Privacy Policy and applicable data protection laws, including UK GDPR.

6.3 Data Security

We implement appropriate technical and organizational measures to protect User Data, but cannot guarantee absolute security.

6.4 Data Backup and Recovery

We maintain regular backups of User Data and provide data recovery services as part of our standard offering.

7. Intellectual Property Rights

7.1 Our Intellectual Property

Quest Insider and all related trademarks, logos, software, and content are our intellectual property or that of our licensors.

7.2 License Grant

We grant you a limited, non-exclusive, non-transferable license to use our services in accordance with these Terms.

7.3 User Content

By uploading content to our platform, you grant us a license to use, store, and process such content solely to provide our services.

8. Service Availability and Support

8.1 Service Level

We strive to maintain 99.9% uptime but do not guarantee uninterrupted service availability.

8.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without notice.

8.3 Support

We provide technical support during business hours and emergency support for critical issues.

9. Compliance and Professional Standards

9.1 Regulatory Compliance

You are responsible for ensuring your use of our services complies with all applicable laws, regulations, and professional standards.

9.2 Professional Standards

You must maintain appropriate professional standards and comply with relevant accounting body requirements.

9.3 Data Protection

You must comply with data protection laws when processing personal data through our platform.

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

10.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Fail to pay applicable fees
• Engage in fraudulent or harmful activities
• Pose a security risk to our platform

10.3 Effect of Termination

Upon termination, your access to our services will cease, and we may delete your account and data after a reasonable grace period.

11. Disclaimers and Limitations of Liability

11.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose.

11.2 Professional Advice

Our platform provides tools and resources but does not constitute professional accounting, legal, or tax advice. You are responsible for obtaining appropriate professional guidance.

11.3 Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the amount you paid for our services in the 12 months preceding the claim.

11.4 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits or data.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Your negligent or wrongful conduct

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of government, or technical failures.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact us first to resolve any disputes informally.

15.2 Mediation

If informal resolution fails, disputes may be resolved through mediation before pursuing litigation.

15.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action proceedings.

16. Modifications to Terms

We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated via email or platform notifications. Continued use of our services constitutes acceptance of modified terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Quest Insider.

17.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision does not constitute a waiver of our right to enforce such provision in the future.

17.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18. Contact Information

For questions about these Terms, please contact us: