Privacy Policy

1. Introduction

Quest Insider ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quest-insider.com and use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Data

We may collect the following personal data:

• Contact Information: Name, email address, phone number, company name, and postal address
• Professional Information: Job title, company size, industry sector, and professional qualifications
• Account Information: Username, password, and account preferences
• Communication Data: Records of correspondence and interactions with our support team
• Usage Data: Information about how you use our website and services

2.2 Technical Data

• IP address and location data
• Browser type and version
• Device information
• Operating system
• Referral source and website navigation patterns

3. How We Collect Information

3.1 Direct Collection

• When you register for an account
• When you subscribe to our newsletter
• When you contact us through forms or email
• When you participate in surveys or feedback requests
• When you attend webinars or events

3.2 Automatic Collection

• Through cookies and similar tracking technologies
• Via website analytics tools
• Through security monitoring systems

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide our services and fulfill contractual obligations
• Legitimate Interest: For website analytics, security, and business development
• Legal Obligation: To comply with accounting and tax regulations

5. How We Use Your Information

We use your personal data for the following purposes:

• Providing and maintaining our services
• Processing transactions and billing
• Communicating with you about our services
• Sending newsletters and marketing materials (with consent)
• Improving our website and services
• Ensuring security and preventing fraud
• Complying with legal and regulatory requirements
• Conducting business analysis and research

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal data. We may share your information in the following circumstances:

6.1 Service Providers

We may share data with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email marketing and communication
• Customer support
• Website analytics

6.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights and property
• Ensure user safety
• Investigate potential violations of our terms

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Until account deletion or 3 years after last activity
• Transaction Records: 7 years for accounting and tax purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Support Communications: 3 years from last interaction
• Website Analytics: 26 months

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

11. International Data Transfers

We primarily process data within the UK and EEA. When we transfer data outside these regions, we ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard Contractual Clauses
• Binding Corporate Rules
• Certification schemes

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of our services after such changes constitutes acceptance of the updated policy.

15. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

16. Supervisory Authority

You have the right to lodge a complaint with the UK's supervisory authority: